WHEN WILL I GET MY ORDER?
FOR CLOTHING & APPARELS
Fulfillment + Shipping = Estimated delivery
In total, it can take 4-10 days approx. (for EU & USA), depending on the country & the product manufacture country:
MADE IN EUROPE : 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
MADE IN USA : 1-3 days to create apparel products and 2–5 business days for non-apparel products.
Tie Dye Fulfillment time : 4-7 days to create colorful tie dye clothes.
Average time : 4 days for EU & USA
USA : 3-4 days (after fulfillment)
UK, France, Netherlands, Denmark, Switzerland : 2-5 days
Other European countries : 3-8 days (after fulfillment)
Asia & Canada : 6-10 days
Other countries : 5-15 days
*Important Note: Our colorful collection clothes are made on-demand and Each Order is unique and created by hand through the Cut & Sew technique. So, your order can vary slightly in placement & pattern from the picture shown.
FOR CRSYSTALS & GEMS
In total, shipping will take 2-4 weeks to deliver your item to your home.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT.
WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors’ in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbors’, get in touch with us at:
firstname.lastname@example.org mentioning your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
HOW ARE YOUR PRODUCTS MADE?
We work with a reliable, high-quality on-demand supplier. We try to take care of ecology balance, using way less amount of energy & water than normal production processes. Our supplier has locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it the most efficiently!
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within 10 days at [email@example.com] with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
WHAT’S YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know within 10 days by contacting us at firstname.lastname@example.org .